Uber announced that it will be deactivating those riders that are constantly receiving bad reviews from the drivers and consequently have received an overall below average rating.
Riders may lose access to Uber if they develop a significantly below average rating. Initially, the company will notify the rider when its rating starts to dip. The company will send tips on how to get their rating back-up such as speaking politely to the driver, not asking the driver to speed up or not leaving the trash in the car.
Drivers with the help of the feature would choose from a list of reasons such as
Wait time
Patience
Number of riders
Attitude
Wanted new route or any other.
If a rider got the same “tag” twice within a span of 30 days, a notification would appear when they open the Uber app to let them know that their behavior is affecting their rating.
According to Uber’s head of safety brand and initiatives, Kate Parker:
“Respect is a two-way street, and so is accountability. Drivers have long been expected to meet a minimum rating threshold. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”
Uber has always emphasized both the riders and drivers to follow its community guidelines. With the new change now set to take place, things will even out for both of the sides and will encourage everyone to behave in the right manner.
