Online scams are a recurring issue that we hear about time and again. Unfortunately, it is not uncommon to hear of fraudsters using apps to debit money from unsuspecting victims. The latest incident involves the popular food delivery app, Foodpanda, which has been accused of scamming its users.

A Twitter user with the handle ‘nahin ho paa raha ab’ recently shared a disturbing incident involving her friend and the Foodpanda app. Her friend received three notifications of Rs11,000 being deducted from her bank account by Foodpanda, all within the span of five minutes. To add insult to injury, the app appeared to evade responsibility for the issue.

The user claimed that her friend had three linked accounts, with two of them having insufficient funds. When both failed, Foodpanda allegedly debited the third account without her friend’s knowledge or consent. Upon attempting to remove her bank details, her friend was reportedly logged out and her login credentials were changed.

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The Twitter user accused the app of a data breach, and shockingly, Foodpanda has reportedly asked her to file a police report. It’s a worrying incident that highlights the need for greater vigilance and caution when using online services.

She also shared screenshots of the transaction. Here is the viral Twitter thread:

https://twitter.com/palesummery/status/1653718607128297474

Screenshots shared by the Twitter user indicate that the food delivery app has pledged to assist the relevant authorities in investigating the matter at hand.

The user who previously reported the fraudulent activity, known as ‘nahin ho paa raha ab’, has since spoken with The Current and shared that Meezan Bank has promised assistance due to the lack of two-factor authentication.

Despite this, Foodpanda’s help center has not confirmed whether the user will receive a refund and has requested additional information regarding the incident. The user has already provided a detailed explanation and shared their experience on social media.

According to her, this is not the first time such a scam has occurred. She mentioned that another girl was also deprived of Rs20,000 in a similar manner in the past.

Despite our best efforts, we were unable to receive a response from Foodpanda regarding this matter at the time of publishing this news story.