According to the Pakistan Telecommunication Authority (PTA), the country’s 3G and 4G user base climbed by 3.07 million from 115.75 million at the end of June 2022 to 118.57 million at the end of July 2022.

By the end of July 2022, Pakistan had 195.26 million cellular users, up from 194.58 million at the end of June 2022.

Cellular mobile’s teledensity increased from 88.34 per cent at the end of June to 88.61 per cent at the end of July. By the end of July 2022, the overall teledensity had increased from 89.53 per cent to 89.8 per cent, according to Brecorder.

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By the end of June 2022, the Monthly Next Generation Mobile Service (NGMS) penetration was 52.55 per cent; by July 2022, it was 53.8 per cent.

Jazz’s overall 3G user count decreased by 0.109 million from 5.947 million at the end of June to 5.838 million at the end of July. By the end of July 2022, there will be 39.296 million Jazz 4G users, up from 38.039 million at the end of June.

While the number of Zong 4G customers climbed from 28.906 million at the end of June to 29.695 million at the end of July, the number of 3G subscribers fell from 3.197 million at the end of June to 3.108 million.

While the number of Telenor 4G customers climbed from 21.831 million at the end of June to 22.401 million at the end of July, the company’s 3G subscribers declined from 3.542 million at the end of June to 3.480 million at the end of July.

By the end of July, there were 3.468 million Ufone 3G users, down from 3.509 million at the end of June. Ufone’s 4G user base climbed by 0.49 million over the reviewed period, from 9.419 million at the end of June to 9.909 million at the end of July.

As of July 2022, the PTA had received 14030 complaints from customers of various telecom providers, including cellular operators, PTCL, LDIs, WLL operators, and ISPs. According to the PTA, 13709 complaints, or 97 per cent of them, were successfully resolved.

A sizable portion of the total telecom subscriber base is made up of cellular mobile subscribers.

The most complaints are therefore related to this group. By July, there had been 13,342 complaints made against CMOs, of which 13,174 (98 per cent) had been resolved.

Data from the PTA shows that Jazz received 5,752 complaints, Telenor received 2450, Zong received 3827, and Ufone received 1,287.

Additionally, the PTA received 140 complaints about basic telephone, of which 86 were resolved in July 2022. In addition, 438 of the 533 complaints made against ISPs were resolved.